The Art And Science of Patient Experience

About the course
By the end of the course you will be able to:
⦁ Categorize the core competencies for successful health care transformation.
⦁ Define the patient experience as a new health care paradigm.
⦁ Identify different types of patient experience.
⦁ Assess patient experience profile and situation.
⦁ Determine the proper patient experience measurement tool.
⦁ Initiate transformational projects.
⦁ Demonstrate different effective communication tools