Day one: Saturday

13:00 – 13:15: Registration
13:15 – 14:00: Introduction to KPIs
14:00 – 14:30: Characteristics of Effective KPIs (SMART Criteria)
14:30 – 15:00: How to Identify Key Business Objectives and Align the KPIs
with Organizational Goals while Engaging Stakeholders in KPI Development

15:00 – 15:15: Prayer

15:15 – 15:45: Types of KPIs (Quantitative vs. Qualitative KPIs) & (Leading vs. Lagging Indicators) & (Financial vs. Non-Financial KPIs)
15:45 – 16:15: Developing and Implementing KPIs, What is KPI Selection Process and Data Collection Methods and Establishing Baselines and Targets
16:15 – 16:45: Tools and Techniques for KPI Measurement

16:45 – 17:00: Break

17:00 – 17:30: Designing Action Plan for Results
17:30 – 18:00: Improvement Plan
18:00 – 18:30: Case Studies
18:30 – 19:00: Practical Exercise- Scenario-Based KPI Analysis and Action Planning