The Art And Science of Patient Experience

About the course

By the end of the course you will be able to:

⦁ Categorize the core competencies for successful health care transformation.
⦁ Define the patient experience as a new health care paradigm.
⦁ Identify different types of patient experience.
⦁ Assess patient experience profile and situation.
⦁ Determine the proper patient experience measurement tool.
⦁ Initiate transformational projects.
⦁ Demonstrate different effective communication tools

Learning Plan

Day one: 13 December 2024

1:00-1:15 PM: Registration
1:15-2:15 PM: Current Knowledge Assessment Ms.Afaf AlMansoof
2:15-3:15 PM: Health Care Transformation-Core Competencies Ms. Afaf AlMansoof
3:15-4:15 PM: Patient Experience as New Paradigm – Dr. Abeer Alsubait
4:15-4:30 PM: Prayer and Coffee Break
4:30-5:30 PM: Clinical and Functional Patient Experience – Dr. Abeer Alsubait
5:30-6:30 PM: Physical and Emotional Patient Experience – Dr. Abeer Alsubait
6:30-7:30 PM: Digital Patient Experience – Dr. Abeer Alsubait
7:30-7:45 PM: Prayer and Coffee Break
7:45: 8:45 PM: Staff Experience and Engagement – Ms. Afaf AlMansoof
8:45-9:00 PM: Questions & Answers

Day two: 14 December 2024

8:00-8:15 AM: Registration
8:15-9:15 AM: Physical and Emotional Journey Mapping – Dr. Abeer Alsubait
9:15-10:15 AM: Patient Experience Measurement Tools and Situation Analysis-Ms.Afaf AlMansoof
10:15-10:30 AM: Coffee Break
10:30-12:00 PM: Transformation Project Planning – Ms. Afaf AlMansoof
12:00-1:00 PM: Prayer and Coffee Break
1:00-2:00 PM: Design Thinking – Dr. Abeer Alsubait
2:00-3:00 PM: Medical Communication Methods – Ms.Afaf AlMansoof
3:00-4:00 PM: Patient Centred Communication Methods – Ms.Afaf AlMansoof
4:00-4:30 PM: Q&A and Certificates

Course Price: SAR750 / Tax included

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