Essential Key Performance Indicators in Healthcare

About the course

By the end of the course you will be able to:

Define concept of Key Performance Indicators (KPIs).
Differentiate types of KPI’s and their uses.
Explain and apply effective KPIs.
Analyze and observe key performance indicators
Design strategies and action plans based on KPI’s.
Identify and practice on the common challenges for applying KPI.

Learning Plan

Day one: Saturday

13:00 – 13:15: Registration
13:15 – 14:00: Introduction to KPIs
14:00 – 14:30: Characteristics of Effective KPIs (SMART Criteria)
14:30 – 15:00: How to Identify Key Business Objectives and Align the KPIs
with Organizational Goals while Engaging Stakeholders in KPI Development

15:00 – 15:15: Prayer

15:15 – 15:45: Types of KPIs (Quantitative vs. Qualitative KPIs) & (Leading vs. Lagging Indicators) & (Financial vs. Non-Financial KPIs)
15:45 – 16:15: Developing and Implementing KPIs, What is KPI Selection Process and Data Collection Methods and Establishing Baselines and Targets
16:15 – 16:45: Tools and Techniques for KPI Measurement

16:45 – 17:00: Break

17:00 – 17:30: Designing Action Plan for Results
17:30 – 18:00: Improvement Plan
18:00 – 18:30: Case Studies
18:30 – 19:00: Practical Exercise- Scenario-Based KPI Analysis and Action Planning

Day two: 14 December 2024

8:00-8:15 AM: Registration
8:15-9:15 AM: Physical and Emotional Journey Mapping – Dr. Abeer Alsubait
9:15-10:15 AM: Patient Experience Measurement Tools and Situation Analysis-Ms.Afaf AlMansoof
10:15-10:30 AM: Coffee Break
10:30-12:00 PM: Transformation Project Planning – Ms. Afaf AlMansoof
12:00-1:00 PM: Prayer and Coffee Break
1:00-2:00 PM: Design Thinking – Dr. Abeer Alsubait
2:00-3:00 PM: Medical Communication Methods – Ms.Afaf AlMansoof
3:00-4:00 PM: Patient Centred Communication Methods – Ms.Afaf AlMansoof
4:00-4:30 PM: Q&A and Certificates

Course Price: SAR600 / Tax included

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